BUSINESS TERMS & CONDITIONS OF SALE
Working hours: every day 0-24
dolija.com/shop is specialized web shop for selling extra virgin olive oils and it’s owned by company Dolija 08 d.o.o.
All prices in Dolija shop are expressed in HRK and include Value Added Tax (VAT). Shipping costs are not included in the product price. Shipping costs are calculated in your shopping chart. The shipping costs depends on the country of delivery and the weight of your the shipment.
Dolija shop allows you to pay with:
Paypal & credit cards by PayPal
Bank transfer: HR4123600001102116542, Zagrebačka banka d.d.; SWIFT CODE: ZABAHR2X
Delivery is done within a few days (depending on delivery country). Delivery is door to door to every address.
Usually package will be sent to your address within 1-2 day
EU shipments may arrive within 3-8 days. Depends on your local courier.
If your country is not stated in the shipping addresses please contact us .
We are shipping all around the world.
For the shipments under 30kg please contact us.
Pursuant to the Consumer Protection Act, the customer is entitled to claim. Complaints are considered valid if they respond to the terms of the complaint in accordance with the Mandatory Obligations Act and the Consumer Protection Act. The buyer is obligated to return the product to the seller within the agreed deadline at the agreed address. The seller is obliged to replace the product within a period of 14 days from receipt of a valid complaint or to refund the entire amount paid.
All complaints can be send to the e-mail address: firstname.lastname@example.org
More info about your right you may find at: https://europa.eu/
Acording to special regulation of the European Union, dated 15 February, throughout the EU, online purchase-related disputes can be resolved through a platform that you can access here.
This means that if you encounter a problem during online purchases within the EU (a defective product, the impossibility of replacing the product, etc.), you can submit a complaint through the link above.
The platform can be used by consumers and merchants, and the complaint can be submitted to any of the 23 official EU languages.
dolija.com/shop/agrees to protect customers personal data in a way that it collects only necessary, basic information about customers/users for fulfilling our obligations; inform customers about the way we collect information and regularly give customers a choice about how their data, including the decision whether or not to have their name removed from lists used for marketing campaigns. All customer information is strictly kept and only accessible to employees whose data is required to perform certain services. All Dolija employees and business partners are responsible for compliance with the privacy principles.
To make a reservation or submit a query on our web site, the user must fill in the registration questionnaire and complete the registration. During registration, contact information is requested (such as name and e-mail address). This information is used to contact the user when answering the questions posted on our web site. Also, data provides user privacy when controlling input or changing data.
Changing personal data
If the personal information of the user changes or the user no longer wants our service, we allow debugging, updating or removing the user data we own. The user can do so on the My Account page or by sending an e-mail to: dolija.
Notifications about changes
PayPal uses an advanced system for secure acceptance of credit cards on the Internet.
Bank transfer (mobile transfers and others) is made by your bank according to the rules of your bank.
All payments will be effected in Croatian currency.
PayPal – The amount your credit card account will be charged for is obtained through the conversion of the price according to the policy of PayPal.
When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
Unless otherwise stated, Dolija own the intellectual property rights for all material on https://dolija.com/shop/. All intellectual property rights are reserved. You may access this from https://dolija.com/ for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from https://dolija.com/for your commerce
- Sell, rent or sub-license material from https://dolija.com/
- Reproduce, duplicate or copy material from https://dolija.com/ for your commerce
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Dolija does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Dolija.. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Dolija shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Dolija reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of
these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right,
including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Dolija a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
The cookie is part of the information stored on your computer, cell phone or tablet, which can be delivered directly from the web site you visit (first-party cookies) or in collaboration and for the needs of third party websites – third party cookies. Cookies usually save your settings, web site settings, etc. Once you open a webpage again, your web browser sends back the cookies that belong to this site. This allows the page to display information tailored to your needs. Cookies can have a wide range of information, including a piece of personal information. Such information can only be saved if you enable it. The same web site can not access the information that you have not provided and can not access any other file on your computer.
If you want to disable the saving of cookies on your computer, you can do so. The act of blocking itself may have a negative impact on the use of the website. To disable cookies, you need to set the settings and configurations of your web browser. In the browser menu, select help and information about the cookies and follow the instructions.
Temporary cookies or cookies are removed from your computer when you close your browser. With them, websites store temporary data are also removed.
Permanent or saved cookies remain on your computer after you close the Internet browser program. With them, websites store information such as login name and password are saved, so you do not have to sign in for each visit to a particular location.
These rules determine and govern how the Seller uses and protects all information that customers have left when they use the dolija/shop.
A personal data is any information relating to a particular person or a person that can be determined. Specifically, personal data are considered all the information that determines the customer’s identity (eg. name and surname, e-mail address, address of residence, etc.).
Personal data processing is any act or set of actions performed on personal data, whether by automatic means or not, such as collecting, capturing, organizing, saving, modifying, retrieving, inspecting, using, detecting, transmitting, posting, or otherwise made available, categorized or combined, blocked, deleted or destroyed, and the implementation of logical, mathematical and other operations with these data.
By registering on the internet site of dolija/shop, by purchasing as a guest or by accessing the buyer’s own page, the buyer agrees that the Seller processes his personal information listed in the registration form, the orders information as well as the information available in the payment process and other data. The same data is used for the purpose of signing the contract, and for the purpose of introducing the seller to the purchasing habits of the buyer, as well as for informational purposes, and for the purposes of promoting the services and products of the seller. The Seller undertakes to maintain the privacy of all personal data of all Buyers, and shall act with them in accordance with the Personal Data Protection Act or other applicable regulations.